Call for papers: Baltic Journal of Management

Special issue on “The Baltic service sector”. Guest Editors: Dr. Brent McKenzie and Dr. Mitch Griffin. Modernization of service industries and the expansion of international trade have been important elements of the reform process in the Baltic States. During the past decade, the contribution of the service sector (including retail, education, business, financial, information technology, personal, and health services) to GDP and employment has grown rapidly. For this special issue, a wide variety of topics in relation to the service sector in the Baltic region will be suitable, and research that incorporates cross-disciplinary research perspectives is strongly encouraged. Coverage includes (but is not limited to) the following: • Service design for the Baltic Region • Managing service operations and supply chains • Foreign direct investment • Service operations strategy – domestic versus international perspectives • Business-to-business services • Service management metrics and performance measures • Logistics and distribution as a service operation • Customer relationship management • Service networks • Customer satisfaction and service quality • Customer retention and recovery • The impact of price and other promotion forms on service patronage • The service sector and European Union cross-border trade • Service sector human resources practices • Directive on services in the internal market (Bolkestein Directive) • Contact centres • Shared services • Industry/Company case studies SUBMISSIONS WELCOME! All papers submitted will be peer-reviewed and accepted articles will be published in a special edition of the BJM. Papers should be submitted by March 3, 2008, with a cover letter indicating that the paper is intended for the special edition. Details about preparing and submitting papers are available at the Baltic Journal of Management website: http://www.emeraldinsight.com/bjm.jsp